Our Privacy Policy
Our Commitment to Your Privacy
Momentum Osteo is committed to protecting your privacy and the confidentiality of your personal and health information. We understand the importance of safeguarding sensitive information and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and discloser your personal and health information.
What Information We Collect
We may collect personal and health information including, but not limited to:
Your name, address, phone number, and email address
Date of birth
Medical and health history
Treatment notes and clinical records
Referral information
Medicate or private health insurance details
Emergency contact details
Appointment and billing information
This information may be collected directly from you, from referral sources (with consent), or through online booking systems and practice management software.
Why We Collect Your Information
We collect and use your information for purposed including:
Providing osteopathic assessment and treatment
Managing appointments and billing
Communicating with you about your care
Liaising with other healthcare providers (with your consent)
Meeting legal, regulatory, and professional obligations
Without this information, we may be unable to provide you with appropriate care.
How Your Information is Stored and Protected
Your information is stored securely in accordance with privacy and health record legislation.
This may include:
secure electronic practice management systems
password-protected devices
locked filling systems for paper records
We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure.
Disclosure of Your Information
Your personal and health information with not be shared without your consent, except where:
It is required or authorised by law
It is necessary to prevent a serious threat to your health and safety
It is required for legal or regulatory purposes
You have provided consent for communication with other healthcare providers, insurers, or third parties involved in your care
Accessing and Correcting Your Information
You have the right to:
Access your perusal and health information
Request corrections if you believed information is inaccurate or incomplete
Requests should be made in writing. We will respond within a reasonable timeframe and may charge a small administrative fee where permitted by law.
Use of Electronic Communication
We may communicate with you via phone, email, or SMS for appointment reminders, treatment-related information, or administrative purposes. While we take reasonable precautions, electronic communications may not always be secure.
Complaints
If you have concerns about how your privacy has been handled, please contact us directly so we can address the issue. If you are not satisfied without response, you may contact:
Office of the Australian Information Commissioner (OAIC) www.oaic.gov.au
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal or professional requirements. The most current version will be available on request or on our website.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Momentum Osteo
0408 781 228
admin@momentumosteo.com.au
25 Sackville Street, Port Fairy VIC 3284